Widerrufsrecht
30-Day Easy Returns
At Wildoxy, we want you to feel confident when shopping with us. If you're not completely satisfied with your purchase, we offer a simple and straightforward return process.
This policy applies to orders delivered worldwide.
Key Information
- Return Period: 30 days from the delivery date
- Refund Processing: Within 7 business days after approval
- Restocking Fees: None
- Return Shipping Costs: Paid by the customer unless the item is defective, damaged, or incorrect
- Exchanges: Accepted
Return Eligibility
You may return an item within 30 days of delivery provided that:
- The item is unused and in its original condition.
- All original packaging, accessories, tags, and included documents are returned.
- The item is securely packed to prevent damage during return shipping.
Original shipping costs are non-refundable.
Defective, Damaged, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact us at support@wildoxy.com with:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
In these cases, Wildoxy will cover the return shipping costs and provide either a replacement or a full refund.
For items damaged during delivery, please report the issue within 48 hours of delivery.
Change of Mind Returns
If you change your mind, ordered the wrong product, or no longer need your purchase, you may return the item within 30 days as long as it meets our return conditions.
Return shipping costs for change-of-mind returns are the responsibility of the customer.
Exchanges
If you would like to exchange your item for a different size, color, or product, contact us within 30 days of delivery at support@wildoxy.com.
Item Not Received
If your order has not arrived, contact us at support@wildoxy.com so we can investigate the shipment with the carrier.
If the carrier confirms that the package has been lost in transit, we will provide either a replacement shipment or a full refund.
How to Start a Return
Contact Us
Email support@wildoxy.com with your order number and the reason for your return.
Receive Return Instructions
We will provide the appropriate return address and instructions for sending your item back.
Pack Your Item
Securely package the item and include all original packaging, accessories, tags, and included documents.
Ship Your Return
Send the package using a reliable shipping carrier according to the instructions provided.
Important: Please contact us and receive return instructions before sending any item back.
Refunds
Once your return has been received and inspected:
- Approved refunds will be issued to your original payment method within 7 business days.
- Your payment provider may require additional time to display the refund.
- No restocking fees apply.
Order Cancellations
Orders may be cancelled before shipment by contacting support@wildoxy.com as soon as possible.
If your order has already shipped, please wait until delivery and then follow the return process above.
Contact Information
Store Name: Wildoxy
Company Name: STIPIDIK LTD
Company Number: 16140655
Main Business Address
34 Clarendon Rd, Watford WD17 1JJ, United Kingdom
Registered Office (United Kingdom)
71–75 Shelton Street
Covent Garden
London WC2H 9JQ
United Kingdom
Social media: Faceobok
Phone: +33 4 93 65 60 67
Email: support@wildoxy.com
Customer Support
Monday – Sunday
08:00 – 18:00 (GMT+1)